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Frequently Asked Questions
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Print Order Form    Photo Stock Order Form


What should I do if I'm having trouble ordering online?

Who can I talk to if I have a specific question about a photo?

How do I check the status of a photo order?

How long will it take for me to receive my print order?

What do you do with the personal contact and billing information that you collect?

What print sizes are available?

If I would like to see a photograph before buying them, is there a place I can go?

What should I do if I want to place a bulk order, for my company or my gallery?

Do you accept Purchase Orders?

If I want to return a photo, where do I send it?

Are these REAL photographs?

Can I get a black and white print of a color image?

How do I find an image name?

How long does it take to receive a stock photo request?

How are stock photo requests delivered?

What are the details around the exclusive licensing of stock images?


What should I do if I'm having trouble ordering online?
Send email to Shawn Dufour. Back to Top

Who can I talk to if I have a specific question about a photo?
E-mail Shawn Dufour and leave a number where you can be reached.  Back to Top

How do I check the status of a photo order?
E-mail Shawn Dufour and leave a number where you can be reached.  Back to Top

How long will it take for me to receive my print order?
Delivery of photographs will vary. Most take about 10 business days to ship. Framing generally adds two days to delivery time. However, we do handle rush orders and we offer express shipping in order to meet all the needs of our customers.  Back to Top

What do you do with the personal contact and billing information that you collect?
The information I collect will not be shared and you will not be spammed. Please see the Terms of Use and Privacy Policy  for a more detailed explanation.  Back to Top

What print sizes are available?
Photos can be ordered in 5"x7," 8"x10," 11"x14," and 12"x18." The print order form  has complete prcing details.  Back to Top

If I would like to see a photograph before buying them, is there a place I can go?
The only way to see a photo before making a purchase is on screen. You may request a viewing area by e-mail Shawn Dufour. A special link will be provided via e-mail where you can go to see a large but watermarked example. A watermark is a measure taken to discourage downloading.  Back to Top

What should I do if I want to place a bulk order, for my company or my gallery?
Collections can be created to meet your specific needs, e-mail Shawn Dufour and leave a number where you can be reached.  Back to Top

Do you accept Purchase Orders?
Yes, as a PDF only, e-mail to Shawn Dufour. If you need a confirmation, you must ask for it on the PO and provide phone numbner or email address.  Back to Top

If I want to return a photo, where do I send it?
If you are not satisfied with your photograph e-mail Shawn Dufour and I will provide you with an address to ship to. When the photo has been received and it's condition has been verified you will receive a full refund. If the photo is damaged to the point of prohibiting re-sale only no refund will be sent.  Back to Top

Are these REAL photographs?
Yes! The black-and-white photographs are printed on Kodak Royal Paper. I use a digital file to produce stunning prints on regular photo paper. The prints are NOT from an inkjet printer and are available in a gloss or matte finish.  Back to Top

Can I get a black and white print of a color image?
Yes! The color photographs are available in black-and-white. Please specify this request in the "Special Instructions" box on the Print Order Form page.  Back to Top

How do I find an image code?
Image codes are displayed under each photo enlargement, for example, "#B01"  Back to Top

How long does it take to receive a stock photo request?
For 99% of the images delivery can be expected within 24 hours of the purchase.  Back to Top

How are stock photo requests delivered?
A special link will be provided via e-mail where you can go to download your image in your specified file format.  Back to Top

What are the details around the exclusive licensing of stock images?
By selecting the option for exclusivity you restrict the relicensing of your purchased image to any other party for the duration of your license agreement with Shawn Dufour. When the order is placed you will be contacted so that pricing details can be worked out. This option costs more but protects you from a competitor using the same material. Outright purchasing/ownership is also negotiable.  Back to Top




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